Billing Services

Transfer of Service

If you are planning a move within the City of Alvin contact our office at 281-388-4264 before you move to process the transfer of your service.

Final Service

If you no longer need service contact our office so that we can finalize your service when it is convenient for you. We will need your forwarding address so that any deposit money not used to pay the final bill can be returned to you.

Utility Emergency Service

If you need your water turned off because you have a leak, want to report an apparent water main break in our system, or you are having sewer problems call 281-388-4325 during normal working hours. Emergency service is available after hours by contacting the Alvin Police Department at 281-388-4370.

Recycling

Residential recycling is collected 1 time a week on the same scheduled day as regular trash. Containers are the property of Waste Connections, Inc.

Items to recycle: 

  • Newspaper
  • Aluminum cans
  • Plastic bottles
  • Tin/bi metal containers (clean items)
  • Card board (broken down)

Do not include: Plastic bags, Styrofoam containers, or popcorn shipping balls.

Billing Inquiries

If you want to know the amount of your last payment, when it was paid, your current bill amount, the due date, payment history or usage history log on to Utility Bill On-Line. If you have any other questions or concerns call 281-388-4264 or submit a service request and a representative will be glad to assist you.

Trash Collection

Garbage service is provided by Texas Pride Disposal. Containers are the property of Texas Pride Disposal.

  • For Pick-up or Disposal Inquires contact Texas Pride Disposal at 281-342-8178
  • For Billing or Service changes or inquires contact Alvin Water Utility Billing and Collection Office at 281-388-4264.

EMS Utility Fee

An EMS Utility Fee of $6, effective 10/01/2019, has been established to allow the City to forgive the resident's emergency ambulance services that are not covered by third-party insurance carriers. 

Commercial accounts cover their employees during their regular scheduled work hours. This fee has been put in place by Sec. 8 January 2, 2015, City Ordinance Code.