Transfer of Service
If you are planning a move within the City of Alvin contact our office at (281) 388-4264 before you move to process the transfer of your service.

Final Service
If you no longer need service contact our office so that we can finalize your service when it is convenient for you. We will need your forwarding address so that any deposit money not used to pay the final bill can be returned to you.

Utility Emergency Service
If you need your water turned off because you have a leak, want to report an apparent water main break in our system, or you are having sewer problems call (281) 388-4325 during normal working hours. Emergency service is available after hours by contacting the Alvin Police Department at (281)388-4370.

Recycling
Residential recycling is collected 1 time a week on the same scheduled day as regular trash. Containers are the property of Waste Connections, Inc.

Items to recycle: Newspaper, aluminum cans, plastic bottles, tin/bi metal containers (clean items), card board (broken down). Do not include: Plastic bags, Styrofoam containers, or popcorn shipping balls.

Billing Inquiries
If you want to know the amount of your last payment, when it was paid, your current bill amount, the due date, payment history or usage history log on to Utility Bill On-Line. If you have any other questions or concerns call 281-388-4264 or submit a service request and a representative will be glad to assist you.

Trash Collection
Garbage service is provided by Waste Connections, Inc.  Containers are the property of Waste Connections, Inc.

For Pick-up or Disposal Inquires contact Waste Connections, Inc. at (281) 331-0810.

For Billing or Service changes or inquires contact Alvin Water Utility Billing & Collection Office at (281)388-4264.

EMS Donations
The previous monthly Voluntary EMS Donations payment provides you use of the City of Alvin Emergency Ambulance Service at no additional direct cost to the customer. After we file with your insurance company we use the previous month’s donation as payment in full on the remaining balance owed.

For a commercial account this covers all your employees during their regular scheduled work hours. This policy is established by Sec. 8 1/2-15, City Ordinance Code.